FAQs - Frequently Asked Questions

General Questions

Learn about Bumper Buddy AI and how we can help you

Bumper Buddy AI is your intelligent automotive assistant that uses artificial intelligence to diagnose car problems, provide safety assessments, estimate repair costs, and connect you with trusted local repair shops. We make car maintenance simple, transparent, and stress-free.

Simply describe your car's symptoms in plain English, and our AI analyzes the information using machine learning trained on millions of repair records. Within seconds, you'll receive a detailed diagnostic report including the likely problem, safety rating, cost estimate, and recommendations for next steps.

Not at all! That's the beauty of Bumper Buddy AI. You can describe your car problems in everyday language like "my car makes a squealing sound when I brake" or "there's a burning smell from my engine." Our AI understands natural language and translates it into technical diagnostics for you.

Absolutely! We take data security very seriously. All your information is encrypted and stored securely. We never sell your personal data to third parties. Your information is only used to provide you with diagnostic services and, if you choose, to connect you with repair shops.

We support all makes and models of passenger vehicles, including cars, trucks, SUVs, and vans. Our AI is trained on data from domestic, European, and Asian manufacturers. Whether you drive a Toyota, Ford, BMW, or Tesla, we can help diagnose your vehicle issues.

Diagnostics & Accuracy

Questions about our AI diagnostic service

Our AI diagnostic system has a 98.7% accuracy rate, trained on millions of repair records from professional mechanics and automotive databases. While highly accurate, we always recommend having a certified mechanic perform a physical inspection for final confirmation before any major repairs.

Our AI processes your information instantly! Most diagnostic reports are generated and sent to your email within 30 seconds of submission. You'll receive a comprehensive analysis including problem identification, safety rating, cost estimates, and shop recommendations.

Our AI can diagnose the vast majority of common car issues including engine problems, brake issues, transmission troubles, electrical faults, suspension concerns, and more. For extremely rare or complex issues, our system will recommend in-person inspection by a specialist and provide you with guidance on next steps.

You'll need to provide your vehicle's year, make, and model, along with a description of the symptoms you're experiencing. The more specific you can be (including sounds, smells, warning lights, when it happens, etc.), the more accurate the diagnosis will be. Mileage and VIN are optional but can help improve accuracy.

The safety rating indicates how urgent your repair is and whether it's safe to continue driving. It ranges from "Low Risk" (can wait) to "Critical" (stop driving immediately). This helps you make informed decisions about whether you need to address the issue right away or can schedule repairs at your convenience.

Yes! You can run as many diagnostics as you need. Each diagnostic is analyzed separately, so if you have multiple symptoms or issues with different vehicles, you can submit them individually. All your diagnostic history is saved in your account dashboard for easy reference.

Pricing & Costs

Understanding our pricing and what you'll pay

Yes! Our AI diagnostic service is completely free with no hidden costs or credit card required. We make money only when you choose to book an appointment with one of our partner repair shops. You can use our diagnostic tool as many times as you need, absolutely free.

Our cost estimates are calculated based on your specific location, taking into account regional labor rates and parts pricing. We analyze data from thousands of repair shops to provide realistic price ranges. However, final costs may vary based on the specific shop you choose and any additional issues discovered during repair.

Not at all! Our shop recommendations are there to help you find trusted, highly-rated mechanics in your area, but you're free to take your diagnostic report to any shop you prefer. You can download or print the report and use it wherever you like—no strings attached.

Bumper Buddy AI is free to use with no subscription required. However, we do offer optional premium features like our rewards program where you can earn points and unlock benefits. These are completely optional—you can get full diagnostic services without ever paying a penny.

On average, our users save $200-500 per repair by getting an accurate diagnosis first, comparing prices from multiple shops, and avoiding unnecessary repairs. Our AI helps you understand what's really wrong so you can have informed conversations with mechanics and make cost-effective decisions.

Technical & Support

Technical questions and troubleshooting

No! Bumper Buddy AI is completely web-based, so you can access it from any device with a browser—computer, tablet, or smartphone. Just visit our website and you're ready to go. No downloads, no installations, no hassle.

Bumper Buddy AI works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. Our platform is also fully optimized for mobile browsers on iOS and Android devices.

You don't need an account to use our diagnostic tool! However, if you want to save your diagnostic history, track multiple vehicles, or earn rewards points, you can create a free account by clicking the "Sign Up" button and providing your email and basic information.

Bumper Buddy AI requires an internet connection to process diagnostics through our AI system. However, once you receive your diagnostic report, you can download or print it for offline reference. This way, you can take it to a shop even without internet access.

If you experience any technical issues, please contact our support team immediately through the "Contact Us" page or email [email protected]. Include details about what you were doing when the error occurred, and our team will help resolve it quickly.

Click the "Forgot Password" link on the login page, enter your email address, and we'll send you instructions to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact our support team for assistance.

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General Questions

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